We are currently recruiting for an Administration Officer in Bolton.
Pay rate: £13.46-14.91 per hour.
Hours: Full time (37 hours per week).
Contract duration: Temporary ongoing
Purpose:
To provide clerical and administrative support associated with the collection of debts.
Duties:
- Provide clerical and administrative support to the team. This includes maintaining filing systems, responding to requests from other departments, setting up new accounts and dealing with direct debits.
- Responsible for raising invoices, credit and debit memos and standing charges for the relevant departments. This includes adding VAT and interest where necessary, checking all the information is correct, tracing individuals and processing refunds. Deal with any queries from customers and liaise with the relevant service to resolve any disputes.
- Assist with the collection of outstanding invoices. This includes agreeing repayment plans with customers, monitoring arrangements and updating the system for any unpaid invoices.
- Amend computer records following contact with customers, other sections within the client and external agencies.
- Attend team and other meetings as required to receive and share information.
- Maintain an up-to-date knowledge of relevant systems and identify ways in which procedures could be carried out more effectively. Assist with system testing when required.
- Ability to use ICT systems competently to accurately input and maintain information relating to sundry debts.
- Show good communication skills to ensure the effective giving and receiving of information.
- Demonstrate an ability to deal with customers in a sensitive and diplomatic manner to meet customer needs.
- Experience of using IT systems, particularly Microsoft Office products.
- The post-holder will be expected to work as part of a team and contribute to the effective running and performance of the service by providing assistance and support where needed. All posts are interchangeable throughout the department so occasionally postholders may be transferred to similarly graded posts in other sections.
Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk for more information on this role.
Job Category: Business Services
Job Type: Temporary
Job Location: Greater Manchester