We are currently recruiting for a Business Service Manager in London.


Pay rate: £500-543 per day.

Hours:  36 hours per week.

Contract duration: Temporary ongoing



  • To support the ongoing delivery of authority service level agreements, working with internal functions and third-party suppliers and vendors, ensuring that they are met.
  • Responsible for ensuring that all IT service management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets.
  • Monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements.




  • Experience in roles involving service management of high priority digital or technology services in a demanding operational environment.
  • Building and maintaining relationships with a range of business users and senior stakeholders in the context of service management of live IT services.
  • Being in roles where you have been self-led and operated independently and had to plan and prioritise tasks in a busy environment.
  • Aptitude for attention to detail and ability to maintain effective control over many tasks in parallel delivering within deadlines.
  • Experience in roles managing commercial or internal suppliers and their performance against agreed contract requirements or Service Level Agreements.
  • Excellent oral and written communication skills to ensure all stakeholders associated with the service always maintain a clear understanding of the status of the service and associated tasks.
  • Evidence of having applied strong influencing and communication skills in roles engaging stakeholders and partners.



  • Knowledge of ITIL (or Foundation qualified) and experience of applying and undertaking ITIL based service management activities including change management and incident management, acting as the main point of contact for senior stakeholders during major incidents;
  • Preferred experience within a secure police, defence or public sector environment


Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.

Job Category: Business Services
Job Type: Temporary
Job Location: Greater London

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