We are currently recruiting for a Business Support Officer in Manchester.
Pay rate: 10.90 Per hour.
Contract duration: Temporary ongoing
Department: Admin & Clerical
Purpose:
– The role holder will contribute to the goals of the team through the provision of high-quality business support.
– They will provide high quality, customer focused, flexible and timely support thereby contributing to the achievement of objectives of a fast moving operational service.
– Contribute effectively to the development of business support initiatives and value-added activities to meet the needs of the service.
Duties:
– Deal efficiently and courteously, with tact and diplomacy, to all queries and correspondence, both written and verbal from a wide range of internal and external customers.
– Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within agreed timescales and procedure.
– Update and extract information from management information systems accurately and competently as required including the retrieval and collation of reports to agreed procedure.
– Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.
– Procure, monitor and maintain office stationery and equipment, ensuring changes are made in line with procedures, budgets and agreed timescales.
– Work collaboratively with colleagues and stakeholders to enhance the role of business support throughout the client’s area.
– Personal commitment to continuous self-development and service improvement.
– Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Skills:
- Interpersonal Skills: Ability to communicate clearly, concisely, accurately and in ways that promote understanding.
• Planning and Organising : Provides work on time and to required standard and is capable of prioritising own workload in order to meet deadlines.
• Problem Solving and Decision Making: Ability to interpret rules and guidelines and know when something needs to be referred to supervisor.
• ICT Skills: Ability to use multiple applications, systems and associated software packages.
• Literacy and Numeracy: Good literacy and numeracy skills to undertake calculations and produce letters and other documentation.
• Administrative: Ability to use and accurately maintain effective administration systems in a rapidly changing environment.
• Analytical: Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information. Also, able to gather and analyse information, opportunities, and problems.
Apply online or contact Terri O’Keefe on 01925 377 878. You can also email terri@peelsolutions.co.uk for more information on this role.