We are currently recruiting for a Casual Carelink Controller in Bolton.
Pay rate: 10.60 per hour.
Hours: No guaranteed hours per week but expected to be up to 15 hours per week if the need arises.
Contract duration: Temporary ongoing
Purpose:
To provide a front-line Care-Link Service by answering all calls, assessing the required response, and contacting the appropriate service. To conduct administration as required to support the delivery of the service. The service is seeking staff to provide shift cover for planned and unplanned absences. No guaranteed hours per week but expected to be up to 15 hours per week if the need arises.
Duties:
- To respond to calls made to the Care-Link service from Technology Enable Care (TEC) equipment and apps, assess each situation to determine the best course of action and contact relatives, key holders, carers or emergency services as appropriate.
- Carry out routine testing of equipment units and replace batteries, reporting any faults to the suppliers’ engineer and recording all tests.
- Maintain and re-program equipment dispersed alarms, ready for re-use and keep an accurate stock control of the equipment.
- Maintain up-to date and accurate records relating to customers, accounts and operational matters, on a computerised database and ensure the security of data by making backups at required intervals.
- Liaise with Financial Services regarding new customers in the private sector.
- Ensure that the voice recording systems are always operational.
- Answer enquiries from the public and potential customers concerning the Care-Link service and sheltered schemes.
- Liaise with the customer’s carers to promote their health and well-being.
- To respond to all calls from sheltered schemes and liaise with Six Town Housing as appropriate.
- Carry out routine checks of the security systems of Taylor House and sheltered sites.
Essential Criteria:
- Experience of dealing with people requiring help and assistance, especially in difficult situations.
- Experience in providing a front line service.
- Experience of maintaining records, both hard copy and computerised.
- Experience of general admin procedures.
- Ability to empathise with people in difficult situations.
- Ability to communicate effectively, particulalrly over the telephone.
- Ability to work without close supervision and under own initiative.
- Ability to work as part of a team.
- Ability to work shifts, occasionally at short notice, including nights, weekends and during public holidays.
- Experience of dealing with people requiring help and assistance, especially in difficult situations.
Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk for more information on this role.