Customer Support Officer – HALTED

We are currently recruiting for a Customer Support Officer in Manchester.

Pay rate: £14.50 per hour.

Hours:  Full time – flexible on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends for which you will receive 12.5% shift allowance.

Contract duration: Temporary ongoing.

Purpose:

To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

Duties: 

• Effective use of a variety of contact channels in handling customer enquiries.
• Handle all customer and stakeholder queries, requests and reports received to the Contact Centre, via telephone or in writing.
• Logging customer feedback relating to public transport.
• Support service for colleagues in Travelshops.
• Complete relevant administration processes relating to contact centre services.

Essential Experience: 

• Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
• Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
• Experience of liaising with internal colleagues to resolve issues.
• Experience of working within an organisations policies and procedures.
• Demonstrable success in a target driven role.
• Experienced user of Microsoft Office and Database systems.
• Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
• An understanding of accessibility issues faced by customers and stakeholders (for example language, disabilities) and the ability to adopt appropriate communication methods to ensure a positive customer experience.

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.