Front Counters Assistant – HALTED

We are currently recruiting for a Front Counters Assistant in Hutton.

Pay rate: 10.90 per hour.

Contract duration: Temporary ongoing

Department: Admin & Clerical

Purpose:

– To provide a professional, multifunctional face to face customer service to both the public and colleagues.

– To safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.

Duties: 

• To provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public
• Take reports of emergency and non-emergency incidents reported at the Front Counter.
• Create, grade and manage appropriate resolutions, incident logs in line with National Standards for Incident Recording (NSIR) and Force Policies, alerting supervision of any serious incidents where necessary.
• To record and grade (using 3x5x2 process) intelligence on the Connect System
• Examine, record, and validate details of driving documents, PG10 and Section 165 notices, conducting all relevant enquiries including PNC checks and contacting external agencies to enable Front Counter Assistants to release vehicles back to the owner.
• To safely handle, store and manage firearms, knives, ammunition, weapons, and drugs that are handed in. To book these into Evidence Related Property correctly and to dispose of as required.
• To handle Evidence Related Property, both by booking exhibits onto the system and to return items to owners.
• Gather and collate information from people subject to the Sex Offenders Register and Terrorism Notifications ensuring details are recorded correctly.
• Record details of people subject to Court bail and Police bail, liaising with Courts and other Forces where appropriate.
• Record details of Football Banning Orders and secure the passports on surrender.
• To handle and process any monies/valuables received accordingly via the correct documentation and banking procedures.
• To produce accurate written statements that may be used in Court.
• Gather and collate pertinent information from those wishing to complete a Claire’s Law or Sarah’s Law request.
• Record details of lost or stolen documents from Foreign Nationals and liaise directly with the Home Office as required.
• Obtain accurate information to process applications for Pedlar’s Certificates, liaising with regular supervision, Local Authorities and obtaining payment.
• Comply with security arrangements for the Police Station, checking clearance and suitability of visitors entering and leaving the building, ensuring ID passes are provided when required.
• Diarise and take messages for colleagues, diarise surgery appointments and manage Voluntary Attendance tasks.

Knowledge/Experience: 

• Experience of providing customer advice in a busy environment on a wide variety of issues.
• Experience of handling volume enquiries by telephone.
• The ability to prioritise workload and manage deadlines, working on own initiative, with minimal supervision in sometimes high-pressured situations.
• Have dealt with people in difficult, sometimes confrontational circumstances.
• Experience of recording, interrogating, inputting, and maintaining computerised and manual filing/recording systems.
• Have investigated problems and took appropriate timely action to resolve them.
• Experience of producing accurate written information and demonstrate a high level of attention to detail.
• Ability to maintain strict confidentiality, using tact and diplomacy where applicable.

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.