Head of Housing Service Centre – HALTED

We are currently recruiting for a Head of Housing Service Centre in London.

Pay rate: £366.16 PAYE / £500 umbrella – per day (paid weekly)

Hours:  Full time (35 hrs per week)

Contract duration: Temporary ongoing

Purpose:

• To be responsible to the Divisional Director as a Head of Service to lead and manage the Housing Service Centre of approximately 58 staff, with responsibility for setting the strategic direction, planning and coordination of work.
• To contribute to the embedding of the Client’s operating model and drive the Customer Access Strategy enabling channel shift for the organisation to achieve its priorities.
• Lead on delivering a first port of call for customer interactions coming into the Client’s Housing Management division and deliver an improved customer experience through successful, efficient, and professional transactions with the aim of resolution that will build our reputation and trust.
• Deliver a challenging suite of performance indicators and service standards which balance timeliness, quality, and first-time resolution to deliver a best-in-class service
• Be an exemplary lead for customer service change initiatives to develop and deliver the service

Essential experience: 

• Experience of managing teams to achieve high performance targets and excellent customer service
• Strong people skills, able to inspire, lead, and influence a range of stakeholders and proven ability to instigate and facilitate change
• Experience of using data insight and customer segmentation to transform and reposition services, including digitalisation of service deliver

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.