Higher Business Support Officer – HALTED

We are currently recruiting for a Higher Business Support Officer in Oldham.

Pay rate: £12 per hour.

Hours:  Full time (36 hours per week).

Contract duration: Temporary ongoing

Purpose:

To provide effective and comprehensive higher level business support by working as part of a team and through the provision of more service-specific administration duties.

Duties: 

Document and Data Management:

• Type and produce presentations using a computerised presentation package and to format existing presentations.
• Retrieve information from computerised databases, manipulate data and create non-standard reports
• Run data reports and correct errors
• Analyse and validate service specific information, requesting additional details or clarification, as required
• To assist with the diary management for assigned senior managers in designated service areas
• Undertake progress chasing
• Preparing papers and agendas

Financial Resources:

• Investigate anomalies / discrepancies, and propose a course of action to the budget holder
• Analyse statistical and financial information and provide information to others

Reception and Customer Relations (Internal and External):

• Develop knowledge and understanding of service area to be able to respond to more complex queries
• Formulate routine responses and acknowledgements to correspondence and where appropriate take initiative on behalf of the service
• Carry out investigations into complaints in line with corporate procedure and escalate where appropriate
• Proactively support quality assurance and highlight potential improvements to business processes to ensure accurate delivery of information, advice and guidance to customers

Essential Experience: 

• Using computer packages for word-processing, spreadsheets and databases
• Using the Internet and sending/receiving e-mails
• Undertaking administration / clerical tasks
• Following financial procedures and monitoring budgets
• Completing tasks to deadlines, re-prioritising own work if necessary
• Following instructions, procedures and policies
• Team-working to work effectively with others and meet deadlines and goals
• Using Windows operating system and Microsoft Office programs

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.