We are currently recruiting for a Homeline Response Officer in Swindon.


Pay rate: PAYE £14.66 per hour/UMB £18.06 per hour.

Hours:  Full time (37 hours per week- some weekend and Bank holiday working required).

Contract duration: Temporary ongoing.



  • Assist with the provision of a 24-hour comprehensive emergency call system for the elderly, special needs, and chronically sick clients.
  • Respond to calls for assistance and co-ordinating an emergency response, ideally within a 45-minute deadline.



  • Responding to emergency calls. In most cases, this will require a visit to the service user’s property, which must be carried out as quickly and safely as possible, ideally within a 45-minute time period. In appropriate circumstances, gain entry to dwellings to assist clients. (Including possible use of defibrillator and conducting CPR if necessary). If access is unobtainable, organise a specialist contractor for access or investigate possibilities of gaining access.
  • If the service user is ill or injured, carry out necessary first aid and make the service user as comfortable as possible and co-ordinate appropriate emergency and/or welfare response (i.e. Ambulance, 111, GP, Navigation Hub, NOK, carers etc.). Use specialist lifting equipment to assist the service user who are uninjured and who have fallen. This includes use of Manga Elk &camel lifting cushions, raizer chair, Birdie hoist and slide sheets.
  • Periodically call on service users at their property to check the serviceability of the installed equipment. Monitor the service user’s well-being, check for any medical changes, and test the already installed equipment and rectify any found faults.
  • Responsible for the confidential records of service users under the data protection act. Ensure they are as up to date and accurate as possible. Compile reports of emergency situations attended and follow up outcomes. This could include report writing relating to Safeguarding, care referrals and resident fire risks.
  • Promote the service to potential clients, relatives, and other health professionals (i.e. GP’s, nurses etc.). Arrange installation of new systems for private and Council properties via telephone conversation or in person. Set up and install arranged equipment at service user’s property. Conduct an interview with service user to obtain relevant personal, medical and financial information to complete the installation process. Forward all paperwork to relevant department for set up.


Knowledge and Experience: 

  • Current Full UK driving licence.
  • Experience of dealing with the public, face to face or over the phone in potentially difficult or stressful situations. Previous experience of dealing with the elderly advantageous.
  • Ability to visit service users in their home.
  • Experience of working within a care or telecare sector.
  • Ability to communicate with a range of individuals from service users to health care professionals to NOK and Public bodies.
  • Previous experience of Telecare products and systems advantageous.
  • Ability to follow complex instruction manuals.
  • Experience of accurate record keeping and report writing.
  • Physical ability to climb stairs and carry and use lifting equipment alone.
  • IT skills such as outlook and excel. Ability to use internal systems such as Jontek, Open Housing and Telealarm Cloud Services for which training will be given.
  • Previous experience of 2 way radio communication advantageous.


Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.

Job Category: Business Services
Job Type: Temporary
Job Location: Wiltshire

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