Housing Options Assistant – HALTED

We are currently recruiting for a Housing Options Assistant in London.

Pay rate: PAYE £17.47 per hour/UMB £22.30 per hour.

Contract duration: Temporary ongoing.

Purpose:

• To provide a specialist comprehensive administrative and front-line support service within Housing Options service, embracing changes and ensuring year on year service improvements to maintain high standards.
• To support homeless officers with client casework ensuring homelessness prevention, relief, and timely move on from temporary accommodation, including but not limited to issuing applicants with standard letters and notifications under Homelessness Reduction Act and, full duty acceptances are completed on Northgate IT system.
• To ensure all enquiries and applications including Priority Band 1 (PB1), medical and Homefinders are progressed efficiently and within set targets.

Duties: 

• To assist with the implementation of ICT upgrades including participating in testing; and revising workflow processes.
• Set up user accounts on IT systems, ensuring correct security access to staff. Where necessary manage restricted applications on IT systems.
• Create new forms and assist in developing and implementing system changes after beta testing on CDP test environment and migrating completed tests over to Live system.
• Issue routine statistical reports, when necessary, create ad-hoc reports in required format, referring identified data and any inaccuracies to the appropriate manager.
• Make appointments, liaise with and/or maintain effective contact with internal and external service providers where it will help resolve customer enquiries advocating for the customer.
• Undertake a broad range of administrative tasks including the requisitioning of supplies and equipment in accordance with the Council’s procedures.
• Sourcing data and files, checking and storing them in accordance with standard procedures. Where necessary ensuring applications are correctly coded and any catfail issues are resolved in a timely manner.
• Checking property certificates are compliant and prepare paperwork for temporary accommodation transfers.
• Assisting officers with case work management including, and not limited to, MARAC and PB1 cases. Interrogating systems to obtain relevant information to assist with case conferences and progression.
• Assist with induction programmes and training of new staff, trainees, volunteers, and admin colleagues.
• Provide IT training on systems used by Housing Options staff and partners, including initial queries and council procedures.

Knowledge:

Essential:

• Intermediate knowledge of Microsoft Word, Excel, Outlook
• Knowledge of Electronic Document Management and workflow systems
• Knowledge of database systems

Qualifications and Experience:

Essential:

• Carrying out a range of administrative duties
• Dealing with customers in person or on the phone and offering good customer care

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.