Housing Options Officer

We are currently recruiting for Housing Option Officers in Bolton.

Pay rate: £15.24 – per hour (paid weekly)

Hours: Hybrid role – Full time (37 hours per week)

Contract duration: Temporary ongoing

Purpose:

• Assist and support the delivery of a high quality Housing Options & Advice Service for homeless persons, those threatened with homelessness and others in housing need.
• Provide for all aspects of homelessness and housing advice casework from contact / initial application, assessment, decision, provision / securing of prevention and relief assistance through the delivery of statutory homelessness prevention, relief and other assistance via related policies and practices.
• Assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally in order to provide options, prevent and relieve homelessness and to provide for the needs of households.

Skills and knowledge:

• Understanding of housing need and homelessness issues
• Ability to interpret and apply legislation, policy and guidance
• Ability to make decisions / recommend appropriate action, advice and assistance on cases where households may have complex circumstances
• An awareness of the potential conflict of interest and political sensitivity involved in decisions and actions taken
• Able to communicate effectively with individuals and groups.
• Excellent customer contact, interviewing  and relevant skills in order to encourage customers to  adopt a particular course of action
• Demonstrate effective organisational skills, with the ability to plan, develop and prioritise work in order to meet deadlines and changes in priority
• Ability to work as part of a team and under own supervision using initiative
• Demonstrate the ability to network effectively with a wide variety of agencies and to negotiate e.g. on behalf of customers and influence decisions and access to services.
• Knowledge, understanding & practical awareness of Safeguarding children & vulnerable adults

Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.