We are currently recruiting for a HR Professional in Birmingham.

 

Pay rate: TBC

Contract duration: Temporary ongoing

 

Purpose:

  • Provision of first class, multi-channel, customer focused services.
  • Ensuring the customer experience is at the centre of the service delivered and that all services are delivered right first time, on time and in the simplest way.
  • To be knowledgeable across all areas within the remit of the role within the service delivery area (policies, processes, systems, service level agreements and performance targets).
  • You must demonstrate high levels of integrity and confidentiality, as you will have access to sensitive personal information, as well as the ability to work under pressure and be able to work on your own initiative.
  • You will ensure that all transactions and services are delivered right first time, on time and in the simplest way in line with force policy and service level agreements.

 

Duties:

  • Maintain areas of responsibility and it is your duty to aid all team members i.e. Training, knowledge-based support, liaise with stake holders, distribute work etc.
  • Working with management to streamline team processes to make them more efficient
  • Maintain training processes in line with Force Policy and review any changes
  • To be knowledgeable across all areas within the remit of the role within the service delivery area (policies, processes, systems, service level agreements and performance targets).  Be inquisitive and quickly fill gaps in knowledge.
  • Assume the role of a data steward (for specified data sets), ensuring all data is accurate, access is authorised and controlled, technical processes sustain data integrity and data is safeguarded.
  • Work with the Digital Services team to ensure the intranet and self-service portal are up to date with key service information and provide customers with self-service access to our services.
  • Production of accurate, timely, relevant, and useable performance and management information.
  • Actively participate in meetings and make a valued contribution.
  • Provide cover for Team Leaders as and when required.
  • The post holder must also undertake other duties within his/her competence or otherwise appropriate to the grading of the post as required.
  • This job description sets out a summary of the key features of the role.  It is not intended to be exhaustive and will be reviewed periodically to ensure it remains appropriate for the role.
  • The areas for which the post holder is responsible will be kept under review and may change over time in response to emerging priorities and organisational development.

 

Experience:

  • Essential experience using Oracle
  • Experience of working in a transactional & customer service environment and effectively dealing with customers
  • Good knowledge of what excellent service delivery looks and feels like
  • Good knowledge of Force policies
  • Experience of developing and maintaining standard operating procedures, processes, and audit controls
  • Experience of developing strong working relationships with a wide range of stakeholders.
  • Clear communicator with good communications skills both verbal and written.  Acts in a collaborative way that engages with people at all levels
  • Customer and outcome focussed. Uses initiative, is innovative and delivers change.
  • Possess a high degree of accuracy and attention to detail
  • Highly motivated & resourceful with excellent problem-solving skills
  • Able to learn new processes and systems quickly and effectively
  • Able to work effectively as part of a team and deliver results in a highly pressured environment.
  • Able to prioritise and manage own workload and that of others.
  • IT literate, including the effective use of MS Office and core systems within Shared Services.

 

Apply online or contact Terri O’Keefe or Lucia De Felice on 01925 377878. You can also email terri@peelsolutions.co.uk  or Lucia@peelsolutions.co.uk for more information on this role.

Job Category: Business Services
Job Type: Temporary
Job Location: West Midlands

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