We are currently recruiting for a Neighbourhood Housing Officer in Manchester.
Pay rate: 13.51 Per hour.
Contract duration: Temporary ongoing
To deliver high quality tenancy and estate management services by providing top class customer service. The post holder will strive to improve the quality of life of residents through effective case management, by providing an attractive environment and creating better neighbourhoods leading to successful and sustainable communities.
– To take a proactive and leading role in case managing wide ranging tenancy management issues including (but not excluding): anti-social behaviour, property condition, garden enforcement, safeguarding, domestic abuse and tenancy fraud/misuse cases.
– To enforce the terms of the tenancy agreement; including providing tenants with accurate and appropriate advice about their rights and responsibilities in relation to their tenancy agreement and where necessary providing professional and good quality information to the Community Safety Team to enable legal action to be taken where necessary.
– To carry out regular estate inspections to identify environmental and other problems as well as taking relevant action as appropriate to improve the neighbourhood.
– To proactively tackle areas of environmental neglect and develop practical and creative solutions for improvement.
– To take timely and appropriate action in relation to all tenancy management issues, including conducting new tenancy and six month tenancy visits, responding to requests to succeed to tenancies, or terminate tenancies and dealing with suspected abandoned tenancies.
– To work proactively to support the organisation’s objectives in safeguarding children, ensuring that proactive steps are taken to protect children from abuse and neglect
– To proactively safeguard adults by offering support to tenants in dealing with health and social issues, liaising with appropriate support services and engaging directly with tenants to enable them to successfully manage their tenancies.
– To support tenants who have suffered domestic abuse, working proactively with other agencies to advise and protect victims.
– To assist the organisation in maximising rent collection; for example, by providing appropriate advice and assistance to new and existing tenants.
– To work closely with Resident Involvement Officers to assist with the development and sustainability of effective resident involvement with local groups and residents – this includes attending tenant and resident association meetings, fun days, etc.
– To work closely and supportively with other team members and liaise effectively with other departments to ensure a coordinated and responsive service is provided.
– Maintain an awareness and observation of Fire and Health & Safety Regulations and good practice requirements throughout the company.
– Actively follow all Northwards policies including Equal Opportunities policies
– To carry out any other duties within the scope, spirit and purpose of the job as requested by management as s duties and responsibilities change, the job description will be reviewed
– Take personal responsibility for minimising Northwards impact on the environment by supporting our green agenda.
Skills and Ability:
– A good understanding of the different aspects of effective tenancy management and the importance of ensuring these are dealt with in a timely manner.
– A good understanding of what constitutes top class customer service.
– The ability to analyse and solve challenging problems through effective lateral thinking and to consider outcomes of decisions.
– The ability to manage a busy workload and to work productively without close supervision.
– ICT literate with the ability to use a variety of systems.
– You must have a full driving licence as access to a car is required on a daily basis.
– Experience of developing excellent working relationships with a range of people and agencies.
– Experience of working in partnership to solve problems.
– Experience of delivering top class customer service.
– Educated to a good standard of education, including a minimum grade C in Maths and English at GCSE or equivalent.
Apply online or contact Terri O’Keefe on 01925 377 878. You can also email firstname.lastname@example.org for more information on this role.