We are currently recruiting for a Pay Services Assistant in Preston.


Pay rate:  10.90 per hour.

Contract duration: Temporary ongoing

Department: HR



To process all aspects of payroll and associated administrative processes.



  • Assist in the delivery of a customer focused payroll and administrative service ensuring that all the HR priorities are met.
  • Deal with internal and external enquiries by telephone, correspondence or personal contact and liaise with divisions and departments, staff associations and external organisations as required.
  • Assist in the development and implementation of Human Resources administrative procedures to facilitate effective and efficient working practices.
  • Update, amend and maintain personal records, general files, and computerised systems in an appropriate manner, utilising them to deal with enquiries.
  • Assist in the preparation and analysis of management information, producing reports and statistics as required.
  • To take a pro-active approach to problem solving which focuses on solutions aiming for continuous improvement in the services provided
  • To provide effective and courteous liaison with customers both internally and externally such as HMRC, YPS, Divisions and departments.
  • To be responsible for the day-to-day processing of payroll and administrative transactions such as (but not exclusive to), starters and leavers, statutory and contractual sick and maternity pay schemes, administration of childcare voucher scheme, flexible working requests, overtime, promotions, etc.
  • To ensure compliance with pay related statutory legislation, police regulations, PSC handbook, Force policies and procedures.
  • To carry out related duties or projects as required in the interests of departmental effectiveness.
  • Support the delivery of HR Performance Indicators and service level agreements.
  • Support the HR SMT to meet operational demand. Whilst the post holder will have primary responsibility within their designated portfolio, there is an expectation that they will assist throughout the HR Department as required by organisational need.
  • Keep up to date with changes to working practices in HR supported by the organisation and to implement and share best practice with colleagues.
  • To carry out any other duties which are consistent with the nature, responsibilities, and grading of the post



  • Working in an administrative/clerical role within a busy office environment.
  • Experience of HR and / or payroll systems and procedures.
  • Producing accurate written information and demonstrate a high level of attention to detail.
  • Maintaining strict confidentiality, using tact and diplomacy where applicable.
  • Experience of updating and maintaining manual and computerised records accurately.
  • Working with minimal supervision, organising, and prioritising own workload.
  • Communicating clearly with internal and external contacts in a courteous and diplomatic manner.
  • Microsoft Software Applications, including Word, Excel & Outlook.
  • Ability to work to deadlines and tight timescales, within a busy environment.


Apply online or contact Terri O’Keefe on 01925 377 878. You can also email terri@peelsolutions.co.uk  for more information on this role.

Job Category: Business Services
Job Type: Temporary
Job Location: Lancashire

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