We are currently recruiting for a Service Delivery Lead in Kilburn.


Pay rate: 54460-66365 per annum.

Contract duration: Permanent position



This role is responsible for designing and delivering key HR People strategies. This will cover a range of areas such as Workforce Planning, Recruitment, Wellbeing: Equality, Diversity & Inclusion; Learning & Development; Talent Management; Resourcing; People Analytics; Recognition & Reward.



  • Plan and deliver key HR/People strategies for one or more people functions and ensure they are set up to succeed (governance, framework, process, SLAs etc. – ensure real rigour and sustainability built into models).
  • Proactively manage the agreed workforce model on a day to day basis ensuring that governance and change management is adhered to.
  • Input into succession planning and forward thinking about the future workforce model required to meet changing demand and workforce trends.
  • Nurture and develop team to ensure rotation and skills development.
  • Build relationships with key customer stakeholders, ensuring we are delivering above expected standards and raising the profile of the People team.
  • Analyse various sources of HR data (qualitative and quantitative) to make sound decisions and challenge / probe to improve where possible.


Key Skills and Experience: 

  • Excellent HR policy knowledge and interpreting this to inform planning and decision making.
  • Very good experience in several People areas (as listed above) – the ability to build a robust approach to reach a diverse workforce.
  • Very good data analysis and insights skills – ability to identify people trends and best practice and use this to question and challenge.
  • Excellent interpersonal and communication skills.
  • Very good project management skills.
  • The individual will also deputise for the Head of People & Development on a regular basis.


Apply online or contact Terri O’Keefe on 07879 585551. You can also email terri@peelsolutions.co.uk  for more information on this role.

Job Category: Business Services
Job Type: Permanent
Job Location: Greater London

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